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FAQs

Q. What is silhouettefile.com?
A. Silhouettefile.com is the largest SVG shop-online where you can purchase the printable SVG file to use on your preferred cutting machine such as Cricut explorer, silhouette studio, vinyl cutter, design space, brother N cut, etc.

Q. What type of files I will get after purchase?
A. You will get all files with 5 formats- SVG, DXF, EPS, PDF, PNG.

Q. How can I get these files outside of your country?
A. No matter where are you live in. It's not a physical product so no need to send anything to you. After a successful purchase, you will be able to download the files instantly and a download link will send to your email too.

Q. I purchased your item accidentally, how can I cancel it?
A. Due to digital items, we can't accept return, exchange, or cancellation anyway. So, download the files and print the design on your t-shirt, mug, pillow, decal, etc. Cheers!

Q. What color you have used in your files?
A. Our all designs are in multi colors most of them are black and white and you can change the color in eps file using Adobe Illustrator cs or later version. If you don't know how to change the color, please contact us. We will help you to change it by an extra charge.

Q. I have bought 2 months ago, can I download the files today?
A. Yes, you can download it anytime. A download link sent to your email or log in your account to download.

Q. Can I sign up to your newsletter?
A. Yes! Just enter your email below, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

Q. I can't open your file, how to use it?
A. Before using it you must have to extract the .zip (compressed) folder. If you don't know how to extract please read the user guide.

Q. I have more questions how can I get the answer?
A. Don't worry, we are ready to answer your questions related to our products. Just start a live chat or using our contact us form, write your questions, and click on the send button. We will reply to your email, typically we take a maximum of 24 hours to respond.